Return and Refund Policy
We want you to love your purchase! Please read our policy carefully to ensure a smooth return process.
Refunds
- Lost Packages: If your package is lost in transit, we will issue a refund after confirming the loss with our carrier.
- Damaged Items: If your item arrives damaged, please contact us immediately for a refund or replacement.
- No Delivery: If your order has not been delivered within 30 days, you are eligible for a full refund.
Return Eligibility:
- Returns Accepted: You may return eligible items within 90 days of receiving your order for free.
- Condition of Items: We do not accept returns of products that have been used or are no longer in the condition you received them. All returns must be in their original packaging, and you will need to provide a receipt or proof of purchase.
If you encounter any issues and wish to return a product, please contact us at info@flexora.store for assistance.
Damaged or Unusable Products:
If your product has a defect, if you received the wrong item, or if your item is damaged during shipping, please reach out to us as soon as possible. Our customer service team will work swiftly to resolve any issues you may have.
## Non-Returnable Items
Certain products cannot be returned due to safety and regulatory reasons. This includes, but is not limited to:
- Gas and flammable materials
- Food items
- Products deemed non-returnable according to private store policies
Please take note of these exclusions when considering a return.
We appreciate your understanding and cooperation regarding our return and refund policy. Once your return request is submitted, we will inform you whether your request has been accepted. Thank you for choosing us, and we hope you enjoy your purchase!